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Evolution of Cisco Jabber and Migration of Jabber to Webex Lab v3.1

November 2021


While Jabber has supported collaboration needs well over the years, now is the time to consider upgrading that collaboration experience by taking the journey to Cisco Webex. This conversation is important now because of several key trends, which includes:

  • The on-premises to Cloud transition momentum
  • The world has changed and the future of work is hybrid

Cisco Webex is a key pillar to deliver the hybrid work experience and is one single application experience to access Cisco Collaboration. Webex works seamlessly with Webex devices, supporting touchless meeting starts, stops, and control. Read the full Cisco Webex guide entitled Embracing the Hybrid Workplace.

This lab gives hands-on experience with several key aspects of migrating from Cisco Jabber to Webex. With the new Webex, you can call, message, and meet in one inclusive, secure app with all the features you already love from Jabber.


What’s New in v3.1

You’ll find detailed instructions on how to migrate Jabber users through the CCUC Migration Card in Webex Control Hub.

Lab Guides

Evolution of Cisco Jabber and Migration of Jabber to Webex Lab

Scenario 1. Required Steps

  • Verify Webex Control Hub
  • Create Auto Assign Licensing Template
  • Integrate Microsoft AD and Directory Connector
  • Enable Webex Hybrid Calendar Service with On-Prem Exchange Server
  • Calling in Webex (Unified CM)
  • Migrate User Contact List from Jabber (On-Prem) to Webex Cloud Using Migration Tool

Scenario 2. Optional Steps

  • Set up Jabber Telemetry/Analytics in Webex Control Hub
  • Migrate Users from a Remote/Distributed IMP Server to Centralized IMP Server
  • Configure Hybrid Messaging Service
  • Single Sign-On (SSO) with AD FS
  • Configure SSO for On-Prem UC with Microsoft AD FS
  • Create O365 Trial Tenant with a Bot
  • Configure SSO for Cisco Webex with Microsoft O365/Azure
  • Enable Hybrid Calendar Service with O365
  • Configure Enterprise Content Management

Leveraging Cisco Jabber to Evolve Your On-Prem or Migrate to the Cisco Collaboration Cloud

Scenario 1: Jabber Config Tool
Scenario 2: XMPP Out of Office
Scenario 3: Jabber Push Notifications for iOS and Android
Scenario 4: Jabber Analytics on Webex Control Hub
Scenario 5: Jabber Phone-Only Mode without Contacts
Scenario 6: Migrating from Cisco Jabber to the Cisco Collaboration Cloud Webex Hybrid Services
Scenario 7: Onboarding Users and Auto-assign License Capabilities
Scenario 8: Webex with CUCM Calling


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