Last updated:
21-FEB-2017

Outbound Dialing Patterns and Blocked International Dialing

When a demonstration allows you to configure a number for callback or single number reach (SNR) for outbound dialing, you must use the correct format for your location and dialing situation.

The DID numbers associated with your active demonstration will determine the source of the call. The phone number of the landline or mobile phone you are using for your demonstration will determine the target.

Table 1.    Source and Target Country Dial Patterns

Source and Target Country Dial Pattern
Source and target within same country 9 + trunkcode + citycode + number
Source and target in different countries 9 + exitcode + countrycode + citycode + number

City code is usually area code in the US.

The website http://www.countrycallingcodes.com/ can be used to determine the exit code and country code required for international calling.

Within Country Examples

For US to US calls: 9 + 1 + citycode + number
For UK to UK calls: 9 + 0 + citycode + number
For Singapore to Singapore calls: 9 + 001 + 65 + number

Country to Country Examples

For US to UK calls: 9 + 011 + 44 + citycode + number
For US to Singapore calls: 9 + 011 + 65 + citycode + number
For UK to US calls: 9 +00+ 1 + citycode + number
For UK to Singapore calls: 9 + 00 + 65 + citycode + number
For Singapore to US calls: 9 + 001 + 1 + citycode + number
For Singapore to UK calls: 9 + 001 + 44 + citycode + number

Data Center Specific Outbound Dialing Patterns

Below are the outbound dialing patters that you can use for numbers outside the demonstration, such as your cell phone. These outbound access codes are shown for each specific datacenter that the session is running from.

APJ

9001+Country Code + phone number – Dialing Internationally from APJC
9+8 digit phone number

EMEAR

900+Country Code+Phone number – Dialing Internationally from EMEAR
90+10 digit phone number  – Dialing locally

GC

900+Country Code+Phone number – Dialing Internationally from GC
9+8 digit phone number – Dialing within Shangai City (Local)
90+City Code+8 digit phone number – Dialing between Cities (National)

US East

9011+Country Code+phone number – Dialing Internationally from US East
91+10 digit phone number dialing nationally (Long Distance)

US West

9011+Country Code+phone number – Dialing Internationally from US West
91+10 digit phone number dialing nationally (Long Distance)

Blocked International Dialing

The table below displays the International Outbound Dialing status for dCloud each data center.

Table 2.    International Outbound Dialing status

Data Center Status Comments
APJ Selective Block  77 International Country codes are blocked. The blocked countries are listed in the Disabled Outbound Dialing Countries table.
EMEAR Blocked All international dialing that requires 00 to make a call.
GC Blocked All international dialing that requires 00 to make a call.
US East Blocked All international dialing that requires 011 to make a call.

Countries starting with country code 1, such as Canada, are allowed.

US West Blocked All international dialing that requires 011 to make a call.

Countries starting with country code 1, such as Canada, are allowed.

Disabled Outbound Dialing

Outbound dialing has been disabled for the countries in the table below.

If you are in a country listed below and need outbound dialing to support your active dCloud session, please contact dCloud Support.

Table 3.    Disabled Outbound Dialing Countries

Country Country Code
Abkhazia 7
Albania 355
Algeria 213
Andorra 376
Angola 244
Azerbaijan 994
Belarus 375
Belize 501
Benin 229
Bolivia 591
Bosnia and Herzegovina 387
Botswana 267
British Indian Ocean Territory 246
Burkina Faso 226
Cameroon 237
Cape Verde 238
Central African Republic 236
Chad 235
Comoros 269
Congo 242
Congo 243
Cook Islands 682
Croatia 385
 Cuba 53
 Ecuador 593
 El Salvador 503
 Estonia 372
Ethiopia 251
 Gabon 241
 Ghana 233
Greenland 299
Guatemala 502
 Guinea 224
 Guinea 245
 Guyana 592
 Haiti 509
 Honduras 504
Ivory Coast 225
 Jan Mayen 47
Latvia 371
Liberia 231
 Lithuania 370
 Macedonia 389
Madagascar 261
Maldives 960
Mali 223
 Mauritania 222
 Moldova 373
 Monaco 377
 Montenegro 382
Morocco 212
Mozambique 258
 Namibia 264
 Nicaragua 505
Niger 227
 Nigeria 234
 Northern Cyprus 90
 Oman 968
Pakistan 92
Palestine 970
 Papua New Guinea 675
 Philippines 63
Rwanda 250
 Sao Tome and Pri­ncipe 239
 Samoa 685
 Senegal 221
Serbia 381
Seychelles 248
Somalia 252
South Sudan 211
 Sudan 249
 Suriname 597
 Swaziland 268
Tanzania 255
 Tunisia 216
 Uganda 256
 Ukraine 380