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Cisco Collaboration – Adding a Custom User with Enhanced Endpoint Services to Cisco Collaboration

The steps below detail how to add a custom user in the Cisco Collaboration demonstration and provision them with the Enhanced Endpoint Services bundle. Enhanced Endpoint Services provides the user with an endpoint of your choice, a directory number, and voicemail services.

Many salespeople would like to demonstrate the Collaboration solutions with the phones and other devices assigned to the person to whom they are actually presenting. This gives a more personal touch to the presentation and keeps the customers better engaged. This Show Me How details how you can do this.

Configuring a Custom User in Cisco Prime Collaboration

  1. Launch Firefox from the desktop and click Collaboration Admin Links > Cisco Prime Collaboration Provisioning. Login with username: globaladmin, password: dCloud12345!.
  2. From the home page, like the Deploy drop down and choose User Provisioning.
  3. Click Add to add a new local user not currently integrated with Active Directory in this demonstration.
  4. Enter user details as required. For domain, drop down the option and choose dCloud. See the figure below for more information.

    Figure 1. Add User

  5. Click Save and Begin Provisioning.
  6. Once the user is added to Cisco Prime Collaboration, you will be directed to the User Services page.
  7. Click New Service on the left hand side to start provisioning a service. On the following screen, the dCloud-Engg Service Area will be auto selected. Click Continue.
  8. Choose Enhanced Endpoint Services from the available services and click Continue.

    Figure 2. Service Provisioning

  9. On the following screen, click the Endpoint Type drop down and choose any of the options listed below. If you are adding Jabber, please add the device description as shown below:
    1. Jabber for Windows or Jabber for MAC – UCSFLUSER (UCSF+username)
    2. Jabber for iPad – TABLUSER (TAB+username)
    3. Jabber for iPhone – TCTLUSER (TCT+username)
    4. Jabber for Android – BOTLUSER (BOT+username)
    5. For all other physical devices (like 9971 or 9951) – MAC address of the phone
  10. Enter the endpoint information as needed. The device name must be formatted as explained above. Click Continue.
  11. On the following screen, click the Line Type drop down and choose either Auto-Assigned Line or Chosen Line. Use the information below to make your choice:
    1. Auto-Assigned Line would assign a DN from pre-defined numbers (+14085556016 to +14085556050)
    2. With Chosen Line, you can choose which DN you would like to assign. You can assign any temporary DN (like 1116) and once the phone auto registers, you can use the self-provisioning functionality to assign a new DN like +14085556016. The Self Provisioning ID is found on the End user page in the Cisco Unified Communications Manager as described in the following section.
  12. Enter Line Description, Alerting Name, ASCII Alerting Name.
  13. Check the box next to Primary Extension. This is a Mandatory field.
  14. If you picked the Chosen Line option, you would enter the DN of your choice in the Directory Number field, for example +14085556060.
  15. Click Continue.

    Figure 3. Service Provisioning

  16. On the following page, enter the voicemail details:
    1. Voicemail Alias: enter the chosen username (luser)
    2. Display Name: enter the local user’s first and last name
    3. Corporate email ID:
    4. Enter the rest of the details as needed and click Continue
  17. If you are using an iPad, iPhone, or Cisco Jabber device, you will need to log into your voicemail services on these devices as shown below.

    Figure 4. Local User

Cisco Unified Communications Manager

  1. Once the user is provisioned, open a new tab in Firefox and click the home button. Click Collaboration Admin Links > Cisco Unified Communications Manager. Login as username: administrator with password: C1sco12345.
  2. Click the User Management drop down and choose End User.
  3. Enter the name of user you created in the Search field and click Find. First name should be sufficient.
  4. Click on the user ID and on the end user page note down the Self-Service User ID. You will be asked for this if you want to provision an auto registered phone to a specified user or if you have picked the Chosen Line option.
  5. Scroll down to the Service Settings section and check the box next to Enable User for Unified CM IM and Presence. If you do not complete this step, you will get an error when attempting to log into your iPad, iPhone, or Android devices. Click Save.

Self-Provisioning IP Phones

This section is for provisioning IP phones that you assigned a temporary DN to using the Chosen Line option. If you do not have IP phones or picked the Auto-Assigned Line option, you can skip to the next section.

  1. Identify the phone you would like to provision and connect the phone to the router using a network cable. Be sure to plug into the connection labeled Network on the IP phone.
  2. On the IP phone, dial 1111.
  3. Press XXXX# on the IP phone, where XXXX is the four-digit temporary extension number for the custom user.
  4. The IVR confirms the self-provisioning was successful and that the phone will reset and provision.
  5. Check that the User ID and extension on the phone is the same as the custom user you created.
  6. It may take 3-4 minutes for your device to restart and re-register.

    If the phones do not provision, it could be because they are already provisioned from another demonstration. Follow the steps below to delete the device from Communications Manager and try Steps 1 – 6 from this section again.

  7. To delete a provisioned phone, on Workstation 1, open Internet Explorer and click Collaboration Admin Links > Cisco Unified Communications Manager.
  8. Login as administrator with password C1sco12345.
  9. Click Device > Phone and click Find. Locate the device you are trying to provision. If it is present, click the box next to it and click Delete Selected.
  10. Repeat the self-provisioning steps again.

Self-Care Portal

Log into the Self-Care Portal

  1. On Workstation 1, double click the Internet Explorer shortcut on the desktop.
  2. Click Collaboration User Links > CUCM User Pages. Click Yes to continue.
  3. Login with the user ID and password for the custom user you created. Click Sign In to login.
  4. Click Phones > My Phones.
  5. Click on any of the Company Phones and choose Edit.
  6. Edit the description of the phone.
  7. Click any phone and choose Settings. View the options you can change for the provisioned phones.

Configure Single Number Reach

  1. Go back to Phones > My Phones. Click the + symbol under Additional Phones.
  2. For US phones, enter a mobile phone number beginning with 91, then the area code, and then enter a description for the phone.
  3. For international dialing, see the Outbound Dialing Patterns and Blocked International Dialing for the number format for your specific region.
  4. Check the Single Number Reach box to enable the feature and click Save.
  5. To test this, call the extension for the custom user you created from Anita Perez’s device. Do not answer the call, but wait and it should ring the cellular phone you assigned as the Single Number Reach contact.

Additional Phone Settings

  1. Click Phones > Phone Settings. Go through the available options one by one to see what is under each choice.
  2. Click Phones > Call Forwarding. Click through the available options.
  3. Click Voicemail > Dial Voicemail Preferences IVR.
  4. Choose your provisioned phone from the Calling Device dropdown menu.
  5. Click Dial. This causes your phone to dial into Unity Connection voicemail.
  6. Either hang up using Cisco WebDialer or your IP phone.