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Test Your Router Connection to dCloud

These connection tests confirm that your laptop and configured router can connect to dCloud and that the router connects as expected to an active dCloud session:

If you have problems with the connection tests, check the troubleshooting resources provided in the steps or contact Cisco dCloud Support for help via live chat or email.

Test Network and Internet Connectivity

Verify that your network will allow a connection to dCloud and that your router has the Internet connectivity it will need to connect to a dCloud session:

  1. On your laptop, test your Internet connection to verify that your network will allow a connection to dCloud. [Show Me How]

    Failure of connection tests may indicate that the firewall protecting your network does not open ports or enable communication protocols required for dCloud use. To correct this, work with your network administrator to open ports and enable protocols as defined in Firewall Ports to Open for Session Access, or find another Internet connection that yields successful connection tests.

  2. On your laptop, start the terminal emulator program and use it to connect to your router command line interface (CLI). [Show Me How]
  3. If prompted for a username and password, enter nothing and press Enter to bypass the prompts. Routers configured for dCloud can be accessed directly without credentials.
  4. In privileged mode, confirm that the router has Internet connectivity:

    router> enable  [Starts privileged mode; prompt changes to router#]
    router# ping  [Pings IP address, a Google-owned public DNS server in the United States]
    Type escape sequence to abort.
    Sending 5, 100-byte ICMP Echos to, timeout is 2 seconds:  [Will send 5 pings]
    !!!!!  [Each exclamation mark indicates a successful ping]
    Success rate is 100 percent (5/5), round-trip min/avg/max = 40/60/128 ms  [100% success indicates that router has Internet connectivity]
    router#  [Stops at privileged mode prompt]

  5. Log off of the router:

    router# exit [Exits privileged mode and ends the session]
    [Several lines of message output appear as router CLI exit operations complete]     
    Username: [Stops at router login prompt]

  6. Close the router CLI window on your laptop to end the terminal emulator connection.
  7. Keep the router powered on and connected to the Internet.
  8. At this point, you tested everything that you can test without connecting your router to a dCloud session. Continue with Test Router Connection to a Session.


Test Router Connection to a Session

We strongly recommend testing your router connection to an active session before using the router as part of a customer presentation.

To confirm that your router connects as expected to a dCloud session:

  1. Find dCloud content that allows or requires the addition of a user-provided router. [Show Me How]
  2. Download a guide that accompanies the content (look for guides under More Information > Documentation).
  3. In the guide, find and read information about how a user-provided router works with an active session.
  4. Start a session of the content, and add your router to the session when prompted during schedule setup.
  5. After the session is active, wait 10 minutes.

    After a session becomes active, the VPN tunnel that connects the session and any user-provided router is initialized and can take up to 10 minutes to become fully operational.

  6. On your laptop, use Cisco AnyConnect to connect to the dCloud data center that is hosting the active session. [Show Me How]
  7. On your laptop, use your local RDP program to connect to a VM in the active session, using the IP address for the VM provided in the guide or in the Topology view for the session. A successful RDP connection to the VM confirms that your router can connect to an active dCloud session.

    If the router does not connect to the session, see Check Connection between Router and Session for help or contact Cisco dCloud Support for assistance via live chat or email.

  8. Optionally, using the guide, work through 1 or more scenarios that involve a router and confirm that the scenarios and the router behave as documented.

At this point, you have set up your router for dCloud use and confirmed that the router connects to a dCloud session. Your router configuration work is complete.

You can include your router in future dCloud sessions with no further work. To include the router in a session, you add the router when you set the session schedule or after the session becomes active.