When a demonstration allows you to configure a number for callback or single number reach (SNR) for outbound dialing, you must use the correct format for your location and dialing situation.
The DID numbers associated with your active demonstration will determine the source of the call. The phone number of the landline or mobile phone you are using for your demonstration will determine the target.
| Source and Target Country | Dial Pattern |
|---|---|
| Source and target within same country | 9 + trunkcode + citycode + number |
| Source and target in different countries | 9 + exitcode + countrycode + citycode + number |
City code is usually area code in the US.
The website http://www.countrycallingcodes.com/ can be used to determine the exit code and country code required for international calling.
Within Country Examples
For US to US calls: 9 + 1 + citycode + number
For UK to UK calls: 9 + 0 + citycode + number
For Singapore to Singapore calls: 9 + 001 + 65 + number
Country to Country Examples
For US to UK calls: 9 + 011 + 44 + citycode + number
For US to Singapore calls: 9 + 011 + 65 + citycode + number
For UK to US calls: 9 +00+ 1 + citycode + number
For UK to Singapore calls: 9 + 00 + 65 + citycode + number
For Singapore to US calls: 9 + 001 + 1 + citycode + number
For Singapore to UK calls: 9 + 001 + 44 + citycode + number
Data center Specific Outbound Dialing Patterns:
Below are the outbound dialing patters that you can use for numbers outside the demonstration, such as your cell phone. These outbound access codes are shown for each specific datacenter that the session is running from.
AMER
9011+Country Code+phone number – Dialing Internationally from RTP
91+10 digit phone number dialing nationally (Long Distance)
EMEAR
900+Country Code+Phone number – Dialing Internationally from EMEAR
90+10 digit phone number – Dialing locally
APJ
9001+Country Code + phone number – Dialing Internationally from APJC
9+8 digit phone number
GC
900+Country Code+Phone number – Dialing Internationally from GC
9+8 digit phone number – Dialing within Shangai City (Local)
90+City Code+8 digit phone number – Dialing between Cities (National)
Disabled Outbound Dialing
Outbound dialing has been disabled for the countries in Table 2.
If you are in a country listed below and need outbound dialing to support your active dCloud session, please contact dCloud Support.
| Country | Country Code |
|---|---|
| Abkhazia | CC7 |
| Albania | CC355 |
| Algeria | CC213 |
| Andorra | CC376 |
| Angola | CC244 |
| Azerbaijan | CC994 |
| Belarus | CC375 |
| Belize | CC501 |
| Benin | CC229 |
| Bolivia | CC591 |
| Bosnia and Herzegovina | CC387 |
| Botswana | CC267 |
| British Indian Ocean Territory | CC246 |
| Burkina Faso | CC226 |
| Cameroon | CC237 |
| Cape Verde | CC238 |
| Central African Republic | CC236 |
| Chad | CC235 |
| Comoros | CC269 |
| Congo | CC242 |
| Congo | CC243 |
| Cook Islands | CC682 |
| Croatia | CC385 |
| Cuba | CC53 |
| Ecuador | CC593 |
| El Salvador | CC503 |
| Estonia | CC372 |
| Ethiopia | CC251 |
| Gabon | CC241 |
| Ghana | CC233 |
| Greenland | CC299 |
| Guatemala | CC502 |
| Guinea | CC224 |
| Guinea | CC245 |
| Guyana | CC592 |
| Haiti | CC509 |
| Honduras | CC504 |
| Ivory Coast | CC225 |
| Jan Mayen | CC47 |
| Latvia | CC371 |
| Liberia | CC231 |
| Lithuania | CC370 |
| Macedonia | CC389 |
| Madagascar | CC261 |
| Maldives | CC960 |
| Mali | CC223 |
| Mauritania | CC222 |
| Moldova | CC373 |
| Monaco | CC377 |
| Montenegro | CC382 |
| Morocco | CC212 |
| Mozambique | CC258 |
| Namibia | CC264 |
| Nicaragua | CC505 |
| Niger | CC227 |
| Nigeria | CC234 |
| Northern Cyprus | CC90 |
| Oman | CC968 |
| Pakistan | CC92 |
| Palestine | CC970 |
| Papua New Guinea | CC675 |
| Philippines | CC63 |
| Rwanda | CC250 |
| Sao Tome and Principe | CC239 |
| Samoa | CC685 |
| Senegal | CC221 |
| Serbia | CC381 |
| Seychelles | CC248 |
| Somalia | CC252 |
| South Sudan | CC211 |
| Sudan | CC249 |
| Suriname | CC597 |
| Swaziland | CC268 |
| Tanzania | CC255 |
| Tunisia | CC216 |
| Uganda | CC256 |
| Ukraine | CC380 |