Last updated:
16-JUL-2015

Extend a Session Longer than 5 Days

You must submit a Cisco dCloud Support request if you want a session to remain active longer than 5 consecutive days. Extending a session is ideal for a proof of concept/ proof of value, long term customer sharing, and other scenarios where a demonstration may need to be active for up to 30 days at a time.

Only Cisco and Partner users can request long session extensions. For details about session extension policies and limits and restrictions for long-running sessions, refer to Scheduling Extended Sessions.

To submit a request to dCloud Support to extend a session longer than 5 consecutive days:

  1. Schedule the session.
  2. Click Support at the top right of the dCloud page.

Figure 1. Support Link for Cisco dCloud

TopLinks-Support-boxed

  1. Select and enter information about your extension request in the dCloud Support & Feedback form.

Figure 2. dCloud Support & Feedback Form

SupportForm

  • Under Email, select Support Request.
  • Urgency: Select the option that best describes your situation.
  • Data Center: Select the dCloud data center where your session is running.
  • Delivery Location: Select the location that best describes the session use.
  • Content Name: Enter the session name as it appears in My Dashboard > My Sessions.
  • Session Id: Enter the session ID as it appears in My Dashboard > My Sessions.
  • Describe the problem text box: State that you are requesting a session extension and enter the:
    • Total number of consecutive days you want the session to be active
    • End date and time that you want set for the session extension
    • Business reason for the request
    • Potential revenue impact of the request
    • Intended audience/users
    • If requesting an extension for a POC/POV, provide the customer name.
  1. Click Send to submit the request to Cisco dCloud Support.