The steps below detail how to record a custom video greeting for a user in the Cisco Collaboration 10.5 v1 demonstration.

Configuring Unity Connection for Video Greeting Feature

Before you record a video greeting for a user, make sure that respective user is subscribed for video greetings on Unity Connection. Adam McKenzie, Anita Perez, Charles Holland, Jim Li, and Monica Cheng’s user accounts already have this service enabled, so if you are creating a video greeting for them you can skip to the next section.

1. From Workstation 1, open Internet Explorer and from the dCloud homepage click Collaboration Admin Links > Cisco Unity Connection Manager.
2. Login as administrator, password C1sco12345.
3. Click Users and click the username of the account for which you would like to create the video greeting.
4. Click the Edit drop down and choose Video Service Accounts.
5. The mediasense video service should already be listed, if not add as described in next step.
6. Click Add New and it will create a default video service. Ensure the service type is set to MediaSense and there is a check mark next to Map Video Service.
7. Verify the video service is working by clicking Video > Video Service Account Status under Unity Connection on the left side of the home page.
8. This lists all subscribed users in the system. Each user should show a green check mark for the status. If the status shows a yellow exclamation mark (!) that means the service is not working. Click on the yellow mark to activate.
9. Enable video recording by clicking the Edit option under User and click Greetings.
10. Choose Standard Greeting and place a check mark next to My Personal Greeting under the Callers see option.
11. Ensure your voicemail PIN is 13572468 by clicking Edit, and then from the dropdown choose Change Password. Enter 13572468 as the PIN and confirm by entering it a second time. Click Save.

Recording a Custom Video Greeting – Provisioned Phone

If you have a phone provisioned for your desired user already, you can proceed with recording a video greeting.

1. Press the voicemail button on the phone or dial 3050.
2. Press 4 for Setup Options.
3. Press 1, Press #, and then Press 1 again.
4. Unity Connection says – please record your greeting after tone & press # when done.
   1. Note: one-way Video is disabled by default; make sure your camera is on before you start recording the greeting. To start the camera, press the camera icon. Be sure to face the camera while recording.
5. After recording, Unity connection plays the recorded greeting and gives the option to press 1 to rerecord.  If you like the greeting just hang up the call.

Recording a Custom Video Greeting – Non Provisioned Phone

If you do not have a phone provisioned for this user, you can still record a video greeting. Follow the steps below to record a video greeting for a user that does not have a phone provisioned.

1. Press the voicemail button on the phone or dial 3050.
2. Press * and Unity Connection Says “Welcome to Global Bank”.
3. Press * again and Unity Connection Says “Enter your ID followed by #”.
4. Enter the ID (extension number of the user you are recording the greeting for) then press #.
5. Enter the PIN 13572468 and then press #.
6. Press the voicemail button on the phone or dial 3050.
7. Press 4 for Setup Options.
8. Press 1, Press #, and then Press 1 again.
9. Unity Connection says – please record your greeting after tone & press # when done.
   1. Note: one-way Video is disabled by default; make sure your camera is on before you start recording the greeting. To start the camera, press the camera icon. Be sure to face the camera while recording.
10. After recording, Unity connection plays the recorded greeting and gives the option to press 1 to rerecord.  If you like the greeting just hang up the call.