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Cisco Remote Expert Insight v1 – Phone Provisioning

About This Show Me How

Follow this guide if you are provisioning IP phones for the demonstration agent. If you are using Cisco Jabber only, you can simply continue your demonstration without following these steps.


  1. Plug in the IP phone you will be provisioning into your Cisco dCloud router and wait for it to begin the auto-provisioning process. Choose either Step 2 – IP Phones or Step 3 – TelePresence Devices, based on the endpoint you plan on using.
  2. Cisco IP Phones
    • Connect your phone to the Cisco dCloud router.
    • Perform a factory reset by going to Settings > Administrator Settings > Reset Settings > All Settings > Reset.
    • Wait for the device to reboot and provision with the extension 1075.
    • Your phone has now been auto-provisioned by the Cisco Unified Communications Manager.
  3. Cisco TelePresence Devices
    • Connect your TelePresence device to the Cisco dCloud router and power supply. Allow the device to boot.
    • On the touchpad, tap the Settings icon and then tap Administrator > Reset > Factory Reset. Confirm by tapping Do Factory Reset. Your device will now reset and restart.
    • The Configure Your TelePresence Unit prompt appears. Choose Cisco UCM and tap Next.
    • Enter the IP address of the Cisco Unified Communications Manager server at the next prompt. This is Check the demonstration topology to verify this address for your specific demonstration. Tap Register.
    • If successful, you will see a message stating, “Your EX9/60 has now been registered and is ready for use. Your contacts can reach you on the following URL: Tap OK.
    • Once the TelePresence device has reset, confirm the correct extension is showing in the display.
  4. Open the Google Chrome web browser and navigate to the Cisco Unified Communications Manager at
    • Login as administrator with password C1sco12345
  5. Click Device > Phone.
  6. Create a search where Description, Contains, auto and then click Find.
  7. Be sure that the phone named Auto 1075 is showing in this list.
  8. Click the MAC address for this phone.
  9. Scroll down to the Product Specific Configuration Layout
  10. Enable both the Cisco Camera and Video Capabilities (if present)
  11. Click Apply Config and then Save.
  12. Click User ManagementApplication User.
  13. Click Find to bring up a list of all users in the system.
  14. Click chegarty, to bring up Croften Hegarty’s user information.
  15. In the Device Information section, click Device Association.
  16. Set the search to be Find User Device Association where Directory Number, begins with, 1075. Click Find.
  17. Click the check box next to the phone you auto-provisioned and then click Save Selected/Changes.


  1. At the top right, click Go next to Back to User.


  1. Verify that the MAC address for your new phone is now shown under the Controlled Devices
  2. Scroll down to the Directory Number Associations section and change the Primary Extension and the IPCC Extension drop downs to 1075 in Everyone. You would leave this as 1072 if you were using Cisco Jabber.
  3. Click Save in the upper left corner.
  4. Click User Management > Application User.
  5. Click Find to bring up the full list.
  6. Click PG User.
  7. Click Find more Phones.
  8. Configure a search where Find Phone where Directory Number, contains, 1075. Click Find.
  9. Click the check box next to the phone you auto-provisioned and then click Add Selected.
  10. Verify that the MAC address for your new phone is now shown under the Controlled Devices
  11. Click Save in the upper left corner.
  12. Test that this extension is added to the user by logging into Cisco Finesse. Open Chrome and from the homepage click Customer Collaboration – Express Links > Finesse Desktop. It may take up to 10 minutes for the extension to synchronize throughout the system.
    • ID – 1072
    • Password – 1072
    • Extension – 1075