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Cisco HCS (Hosted Collaboration Solution) 12.5 Lab v1

July 2020


Cisco HCS (Hosted Collaboration Solution) is a hosted private Unified Communications offering that incorporates Cisco’s comprehensive, industry-leading collaboration services for organizations as a cloud service, hosted and delivered by partners that are certified to offer Cisco Powered cloud services.  Cisco HCS allows Service Providers (SPs) to easily create new revenue opportunities by offering differentiated feature-rich UC and collaboration services to their customers.  Cisco HCS provides not only world class technologies but flexibilities for SPs to quickly monetize capital investments and streamline day to day operations.

This lab is to help you walk through all the steps to configure and verify the following features in Cisco HCS 12.5.

  • Simplified License Management
  • Upgrade Service
  • Activation Code Based Device Onboarding over MRA
  • Service Provider Toolkit.

The basic components, their integration and deployment from the ground up including network setup and/or installation of the following components have been preconfigured with some base configurations for you:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager IM and Presence Service
  • Cisco Unity Connection
  • Cisco Expressway-C and E
  • Microsoft Active Directory (AD)
  • Domain Name Service (DNS)
  • HCM-F
  • Cisco SSM On-Prem


  • Module 1: Simplified License Management
  • Module 2: Upgrade Service
  • Module 3: Activation Code Based Device Onboarding over MRA
  • Module 4: Service Provider Toolkit


  • Cisco Unified CM 11.5(1) SU2
  • Cisco Unified CM IM and Presence 11.5(1) SU2
  • Cisco Unity Connection 11.5(1) SU2
  • Cisco Expressway-C X12.5
  • Cisco Expressway-E X12.5
  • Cisco Unified CM 12.5(1) SU2
  • Cisco Unified CM IM and Presence 12.5(1) SU2
  • Cisco Unity Connection 12.5(1) SU2
  • Cisco Smart Software Manager On-Prem Version 7 Release 201907
  • HCM-F 12.5(1) SU1