Announcement title Cisco Unified Contact Center Express (UCCX) 12.5 v1 Description Overview The Cisco Unified Contact Center Express (UCCX) offers an integrated, full-featured solution for managing customer contacts while retaining all the benefits of a fully converged Cisco Unified Communications deployment. UCCX delivers sophisticated call routing, conversational IVR capabilities, management, and administration features for departmental, enterprise branch office, or small- to medium-sized enterprise customer care needs. […] Date July 2020
Announcement title Cisco HCS (Hosted Collaboration Solution) 12.5 Lab v1 Description Overview Cisco HCS (Hosted Collaboration Solution) is a hosted private Unified Communications offering that incorporates Cisco’s comprehensive, industry-leading collaboration services for organizations as a cloud service, hosted and delivered by partners that are certified to offer Cisco Powered cloud services. Cisco HCS allows Service Providers (SPs) to easily create new revenue opportunities by offering differentiated […] Date July 2020
Announcement title Troubleshooting Collaboration Security for the Enterprise On-Premises Preferred Architecture Description Overview In the past, the deployment of end-to-end authentication and encryption in Cisco Collaboration has not been widespread. A majority of customers chose to consider their internal networks as secure and that the privacy of their communications as being subsequently assured. Over recent years, this mind set has begun to shift, and more and more […] Date July 2020
Announcement title Cisco Packaged Contact Center Enterprise (PCCE) 12.5 v1 Description This demonstration shows the new features of release 12.5: Finesse Enhancements, Analyzer, Webex Experience Management, SPOG Solution+ Gadgets and more. It also includes all the features from the previous versions. Overview The Cisco Packaged Contact Center Enterprise (PCCE) solutions create the foundation for positive customer service, a critical factor in building a stronger business. Cisco […] Date July 2020
Announcement title Cisco Webex Workforce Optimization (WFO) v1 – Instant Demo Description Cisco Webex Workforce Optimization for Cisco Contact Center transforms the supervisor experience, giving supervisors access to more data and more powerful tools in simplified and flexible views so they are better equipped to lead their teams in delivering exceptional customer experiences. Cisco Webex Workforce Optimization is a cloud-based workforce optimization suite available for both the […] Date July 2020
Announcement title Cisco Webex Contact Center v3 – Instant Demo Description The Cisco Webex Contact Center is a unified, omni-channel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs. Date May 2020
Announcement title Cisco Webex Experience Management (WXM) v1 – Instant Demo Description Overview Webex Experience Management is a next-generation, AI-powered cloud CEM solution that improves customer experiences by giving companies greater insight across the entire customer journey, by mapping their experiences across all touchpoints in the organization, consolidating the data that was once siloed, and using predictive analytics to make informed decisions on how to proactively improve those […] Date May 2020
Announcement title Cisco Webex Contact Center Enterprise (WxCCE) v1 Description Overview Cisco has designed a unique multi-cloud solution in order to solve for these challenges in transitioning enterprise class contact centers to the cloud. By combining multi-instance reliability for core routing with multi-tenant flexibility and feature velocity for emerging applications both at scale a new powerful solution is created. Webex Contact Center Enterprise takes the […] Date May 2020
Announcement title Eudata Video Advisor v1 Description Overview The increased relevance of web sites, chat, and mobile applications on smartphones is supporting a big rush to evolve customer care into a digital omnichannel architecture. Enterprises recognize how these new ways of communicating are becoming increasingly important for reaching their business objectives. The true omnichannel experience that companies are aiming to achieve is […] Date May 2020
Announcement title Cisco Packaged Contact Center Enterprise (PCCE) 12.0 v2 – Instant Demo Description Overview This demo refreshes our Packaged Contact Center Enterprise Instant Demo to version 12 and includes several new features that are available as part of PCCE 12.0 v2 Scheduled Demo. The Cisco Packaged Contact Center Enterprise (PCCE) solutions create the foundation for positive customer service, a critical factor in building a stronger business. Cisco Packaged […] Date April 2020
