Announcement title Cisco Webex Contact Center (WxCC) v5 – Instant Demo Description Overview Cisco Webex Contact Center is the next-generation cloud contact center solution inspired by customers and architected for business. Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Center’s best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. As a cloud-based […] Date November 2021
Announcement title Cisco Packaged Contact Center Enterprise (PCCE) Labs v1 Description Overview The Cisco Packaged Contact Center Enterprise (PCCE) solution creates the foundation for positive customer service, a critical factor in building a stronger business. Cisco PCCE combines the power of collaboration with contact center management tools to transform customer care from simple phone transactions to unique collaboration experiences that you can customize to address the […] Date October 2021
Announcement title Cisco Packaged Contact Center Enterprise (PCCE) 12.6 v1 Description Overview Cisco Packaged Contact Center Enterprise (Packaged CCE) provides an enterprise-class contact center in a pre-packaged deployment model that’s easy to install, configure, and administer. Packaged CCE offers easier ordering with a price advantage, reduced presales and post-sales cycles, and simplified deployment, operation, and maintenance. Packaged CCE includes Unified Communications Manager, Unified Customer Voice Portal […] Date August 2021
Announcement title Cisco Unified Contact Center Express (UCCX) 12.5 SU1 v1 Description This demonstration adds the following capabilities: Agent Device Selection, Multi-Tab Gadget, and License Reservation. It also includes all the features from the previous versions. Date June 2021
Announcement title Cisco Webex Contact Center (WxCC) v4 – Instant Demo Description This demonstration adds the following capabilities: Demo Based on Webex 2.0, New Agent Desktop, New Google Connector for TTS Support, New Flow Designer, Skill Based Routing and Support for Custom Verticals (Website, IVR Prompts and AI). It also includes all the features from the previous versions. Date April 2021
Announcement title Cisco Webex Experience Management (WXM) v2 – Instant Demo Description Webex Experience Management is a next generation Customer Experience Management solution that improves customer experiences by giving contact centers greater insight across the entire customer journey. This version includes Products and Retail verticals on top of the previous Finance related demonstration. Date March 2021
Announcement title Cisco Packaged Contact Center Enterprise (PCCE) 12.6 EFT Description This demonstration adds the following capabilities: Cisco Agent Answers and Transcription. It also includes all the features from the previous versions with limited support. Overview Cisco Packaged Contact Center Enterprise (Packaged CCE) provides an enterprise-class contact center in a pre-packaged deployment model that’s easy to install, configure, and administer. Packaged CCE offers easier ordering with […] Date March 2021
Announcement title Cisco Unified Contact Center Express (UCCX) Enablement Lab v2 Description Overview The Cisco Unified Contact Center Express (UCCX) offers an integrated, full-featured solution for managing customer contacts while retaining all the benefits of a fully converged Cisco Unified Communications deployment. UCCX delivers sophisticated call routing, conversational IVR capabilities, management, and administration features for departmental, enterprise branch office, or small- to medium-sized enterprise customer care needs. […] Date November 2020
Announcement title 2Ring Dashboards and Wallboards – Instant Demo Description Overview 2Ring Dashboards & Wallboards is a versatile solution that provides real-time Key Performance Indicator (KPI) calculation and displays it on multiple real-time connected clients. It is best suited for contact centers, network operation centers and other similar environments where the knowledge of a current state of operations is one of the most important prerequisites […] Date October 2020
Announcement title Cisco Webex Contact Center Enterprise (WxCCE) v2 Description Overview Cisco has designed a unique, multi-cloud solution in order to solve challenges in transitioning enterprise class contact centers to the cloud. By combining multi-instance reliability for core routing, with multi-tenant flexibility and feature velocity for emerging applications both at scale, a new powerful solution is created. Webex Contact Center Enterprise takes the best of […] Date October 2020
